Shipping & Returns

 

Shipping Information

Each LUSASUL jewel is handcrafted to order and can require up to 10 full business days to produce. We provide worldwide shipping via DHL Express Worldwide service.

$25 USD flat rate

Delivery times for bespoke pieces are based on individual agreements. Fabrication takes two to four weeks depending of the complexity of the piece. Delivery time is also according to the destination.
Please contact us for all other locations including international shipping.

 

Returns, Exchanges and Refund

At LUSASUL, we pride ourselves on delivering charming, quality, handcrafted jewelry.

We gladly offer a credit note on all orders in case you change your mind within 14 days of receiving your purchase. For hygiene reasons, this excludes earrings purchases. Our credit notes are issued in the form of a gift card.

Please note we do not issue refunds for incorrect purchases.

Only items purchased on www.lusasul.com may be accepted for a return or exchange. We will not refund any items purchased at a store location. Any purchases made through a LUSASUL stockist must be returned to the original point of purchase.

To arrange a return, please contact us to the email info@lusasul.com

We do not accept returns when:

  • Items are not returned in their original condition, for example, they have been worn, damaged or are sent without original packaging.

  • Items are returned outside the specified return timeframe

  • An order includes earrings due to hygienic reasons

  • This is a bespoke piece

Returns are at the expense of our customers.